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Shipping Policy

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Shipping Policy

Shipping Policy on Hard Goods:

All products up to 70lbs(33kg) are generally sent by USPS, and 150lbs(68kg) via UPS or FedEx Ground shipping which is most economical, shipping cost calculated online. Wholesale orders 150 pounds(68kg)- Unfortunately at this time we cannot automatically calculate shipping for orders over 150 pounds(68kg)or some international shipments. Actual shipping cost will be sent you email with your order confirmation. Please request a shipping quote prior ordering.

WHOLESALE ORDERS MAY TAKE UP TO 30 DAYS TO PROCESS BEFORE THEY ARE SHIPPED
Most items will be ship from our warehouse in New York.
Some will be shipped directly from our manufacturers to you.

Freight Policy:

• Customer is responsible for unloading the item(s) from the truck. Truck drivers are not responsible for getting over-sized items off the truck. Shipping charges do not include a Lift gate, UNLESS SPECIFIED ON THE {PRODUCT DESCRIPTION!
If you require lift gate service to unload your equipment, please call or email us.

• IMPORTANT — Inspect Freight BEFORE YOU SIGN. Note on the freight bill any obvious damage at the time of delivery. Failure to do so will result in you or your company being liable for the damaged merchandise. Notify the carrier immediately upon delivery of any noticeable damage. We cannot assist you in working out a settlement with the carrier unless they are immediately notified of the damage. If you suspect internal damage OPEN IMMEDIATELY! Even if no damaged goods are suspected, open the carton within 24 hours and make a thorough inspection. Hold all damaged goods and their packaging materials for inspection by the carrier. Please make sure you retain a signed copy of the Bill of Lading or shipping paperwork for your records.

• Once you are contacted for delivery by the carrier, it is your responsibility to accept delivery unless other arrangements are made. Any storage fees incurred due to failure to accept delivery will be the customers responsibility.

• In the event a customer refuses shipment after shipping from the factory, the customer will be responsible for all freight charges to and from the shipping location and a restocking fee.

• In the event a customer requests to pick up a shipment at a local freight company terminal and the customer does not pick up the shipment, the customer is responsible for the cost of shipping both to and from the freight terminal and a restocking fee.

Note: If the customer returns the item(s) for any reason except that it is defective, customer is responsible for outgoing freight as well as return freight.

UPS / FedEx Policy:

Note on the delivery receipt any obvious damage or notify the driver if present at the time of delivery. Failure to do so will result in you being liable for the damaged merchandise. Call UPS immediately at 1-877-909-5459 to file a damage claim upon delivery of any noticeable damage. We cannot assist you in working out a settlement with UPS unless they are immediately notified of the damage…and we are unable to accept responsibility for damage if the goods have been signed for and accepted in «Good Condition». If you suspect internal damage OPEN IMMEDIATELY! Even if no damaged goods are suspected, open the carton(s) within 24 hours and make a thorough inspection. Hold all damaged goods and their packaging materials for inspection by UPS and call them at 1-877-909-5459 to file a damage claim.

• In the event a customer refuses delivery after the merchandise has shipped from the factory, the customer will be responsible for all UPS charges to and from the shipping location and a restocking fee.

• In the event a customer does not specify the correct delivery address and the merchandise is returned to us by the carrier as undeliverable the customer will be responsible for all UPS charges to and from the shipping location and a 20% restocking fee. No exceptions.

• In the event a customer cancels an order after the merchandise has shipped from the factory, the customer will be responsible for all UPS charges to and from the shipping location and a restocking fee.

Note: If the customer returns the item(s) for any reason except that it is defective, customer is responsible for outgoing UPS charges as well as return UPS charges.

Warranty Claims:

GlobmMarble llc does not warranty any product sold in this online catalog. All warranties are provided by the original manufacturer. Products returned for warranty consideration must be sent to manufacturer for their evaluation and final disposition.

Waiver:

GlobmMarble llc shall not be responsible for any damage caused by shipping delays, use of products, errors in shipping, or damage to personnel, lost income and damage caused by the installation of said products.